国产午夜精品麻豆,亚洲3atv精品一区二区三区,日本道免费精品一区二区三区

World’s #1 Domain Name Registrar Partners with Verint to Help Keep Customer Service Excellence at the Forefront
Verint® Systems Inc. (NASDAQ: VRNT) today announced that GoDaddy.com, the world's largest domain name registrar and top Web hosting provider, has implemented the next-generation Impact 360® Workforce Management™ solution from Verint Witness Actionable Solutions®.
Following its June 2010 deployment across four Go Daddy contact center sites, the company is benefiting from Verint’s robust, workforce management (WFM) solution comprised of automated forecasting, scheduling, strategic planning, adherence, shift bidding, time off management, scorecard and learning functionality.
With Go Daddy’s expanding global customer base of 8.6 million and total domains under management sitting at more than 44 million, the company selected Verint’s Impact 360 Workforce Management solution to further its reputation for being a customer service leader. With Impact 360, Go Daddy is boosting the efficiency and effectiveness of its existing agent workforce, automating capacity planning and forecasting and scheduling, improving adherence management and enhancing its staff training—all while keeping operating costs in check.
“Go Daddy handles more than one million calls each month, so it's essential for us to be staffed appropriately 24/7," says Go Daddy Customer Care Vice President Miguel Lopez. “By using Impact 360 Workforce Management, we can make necessary changes quickly to keep our world-class service up to our standards. Verint also makes it possible for us to forecast the right staffing based on Go Daddy's tremendous growth.”
Impact 360 allows Go Daddy to realize a host of efficiencies by staffing appropriately to meet workload; improve service and contract resolution by scheduling the right agents with the most appropriate skills at the best time; and improve employee effectiveness and retention via advanced scorecards. eLearning and self-service training options also help to build proficiencies, counter skills gaps, and stay attune to company and industry updates easily and directly—all via the agent desktop.
“Organizations like Go Daddy are finding that multiple sites, expanded media options, staff proficiencies and preferences, along with customer expectations, have made contact center operations more complex than ever to manage,” comments Steve Weller, senior vice president, Americas, Verint Witness Actionable Solutions. “We are pleased that Go Daddy selected Impact 360 to simplify, automate and fine tune these processes, save time and enhance the customer experience.”

CTI論壇報道

標(biāo)簽：鄭州湘西承德海西宿遷仙桃嘉峪關(guān) 鹽城

巨人網(wǎng)絡(luò)通訊聲明：本文標(biāo)題《[英文]GoDaddy.com實施Verint Impact 360運(yùn)營管理套件》，本文關(guān)鍵詞英文,GoDaddy.com,實施,Verint,；如發(fā)現(xiàn)本文內(nèi)容存在版權(quán)問題，煩請?zhí)峁┫嚓P(guān)信息告之我們，我們將及時溝通與處理。本站內(nèi)容系統(tǒng)采集于網(wǎng)絡(luò)，涉及言論、版權(quán)與本站無關(guān)。

校园春色亚洲色图_亚洲视频分类_中文字幕精品一区二区精品_麻豆一区区三区四区产品精品蜜桃

[英文]GoDaddy.com實施Verint Impact 360運(yùn)營管理套件